How do I make a complaint?

If you're not happy, we're not happy. If you have a complaint about any aspect of our product or our service, please chat to us in-app or email at support@fetchpet.au

You'll hear back from us within 1 working day. We'll try to resolve things quickly, but if we can't, we'll update you every 10 days. We'll do everything we can to resolve your complaint within 30 days.

If we can't resolve your complaint or if you are unhappy with the outcome, you can get an external review from the Australian Financial Complaints Authority. You can contact AFCA by calling 1800 931 678, emailing info@afca.org.au, or visiting www.afca.org.au.