Vet Operations Lead
14 Aug 2024
Hey 👋
We’re Fetch – a startup helping Aussies master modern pet parenting with the cutest pet insurance around. We’ve built Fetch from scratch, covering everything from policies to claims and apps for pet parents, vets, and even our customer care team! Pet parents are loving Fetch; we're the highest-rated on ProductReview at 4.9 ⭐, and have a +75 NPS!
But we’re just getting started. We’ve got customers to help, bugs to squash, and loads of exciting new features to build. Think faster (direct!) claims, deeper connections within the pet ecosystem, and even more amazing experiences for customers, vets, partners, and their pets.
Your new team
We’re a passionate mix of pet lovers, tech experts, vet professionals, and insurance gurus (don’t worry, no suits allowed). Our day job? Supporting customers and their pets while juggling a ton of side projects to make Fetch the best thing since digital x-rays. It’s a startup, so expect to muck in – sometimes staying late or getting involved at weekends – but it’s ours, and we want it to be brilliant.
We’re looking for a vet who’s keen on the business side of things, loves a bit of operational work, and is excited by the idea of a dynamic team of tech, insurance, and pet people. If that sounds like you, read on!
Your role
You’ll be at the heart of operations, using your veterinary expertise to support our frontline teams and create brilliant customer experiences:
🦴 Customer Support: Assist with onboarding and renewals, review clinical cases against plan coverage, and, of course, enjoy browsing all the adorable pet pics!
💬 Communication: Engage directly with vets and pet parents, guiding them through the ins and outs of pet insurance.
🛠️ Process Design: Help shape real-time planning and improve processes to keep things ticking smoothly.
🤖 AI Development: Use your vet skills to build and refine AI tools that streamline our operations and make our customers’ lives easier.
🐾 Team Support: Provide guidance to our vet nurses and help elevate our customer and vet propositions.
✍️ Content Creation: Develop engaging pet health articles and content to educate and entertain our community.
Why you’ll love the role
You’ll be hands-on across all aspects of our product, from welcoming new pet parents to helping them navigate when things go wrong.
You’ll gain insights into processes, compliance, operations, and business in a tech-driven environment.
You’ll work closely with product design, bringing your unique perspective to shape new features and services.
You get to use your veterinary skills in a fresh, innovative setting that’s redefining pet care.
About you
We’re after someone who’s passionate about transforming pet care and excited by the hustle and bustle of startup life. Here’s what we’d love you to bring:
👏 Veterinary Expertise: A qualified vet ready to use your skills beyond the clinic.
💬 Communicator: Excellent communication and interpersonal skills are a must.
🧩 Problem Solver: You’re adaptable, thrive on solving challenges, and can handle shifting priorities like a pro.
🧘♀️ Calm in Chaos: You’re organised, resilient, and can bring calm to any situation, no matter how chaotic.
🔧 Tech-Savvy: Comfortable using tech and keen to learn new systems – we’ll show you the ropes!
Why you’ll love Fetch
🧠 Growth: A chance to be part of scaling a startup 10x over the next two years.
🎉 Remuneration: Be part of the Fetch journey with meaningful early-stage equity. Your initial salary reflects early-stage startup life, with room to grow as we scale.
🏡 Flexibility: Enjoy flexible hours and remote working (or join us in Sydney if you fancy), in a supportive, family/pet-friendly environment.
👨👩👧👦 Parental Leave: An inclusive policy that supports all parents and carers.
🏖️ Leave: 5 weeks of annual leave to fully recharge.
From Leanne, one of our vet nurses:
“I get to work with a bunch of people that are so incredibly passionate about what we do. Although some of us work remotely, it doesn't feel like it as we are constantly in contact throughout the day. It's a great team, and I love that the support team can be super involved in a lot of aspects of the business, right as it’s happening.”
If you’re ready to use your vet skills in a whole new way and join a team that’s changing the game in pet care, we’d love to hear from you!